Acceptance of Terms
By using DaktariSheba, whether through our website or mobile app, you agree to these terms. DaktariSheba is operated by KiyanSolutions UG, a company registered in Germany. If you do not agree with any part of these terms, please stop using the platform.
What DaktariSheba Does
DaktariSheba is a healthcare platform serving three types of users: patients, doctors, and ambulance service providers.
For patients
- Search for doctors and book appointments
- Have online audio and video consultations with doctors
- Receive and manage digital prescriptions
- Store and access health records, lab reports, and vitals
- Track vaccinations and medication schedules
- Use AI-powered health chat and symptom triage
- Scan prescriptions and test reports using OCR
- Request ambulance services
- Manage your family's health in one place
- Find blood donors and request blood donation
For doctors
- Manage appointments and patient consultations
- Issue digital prescriptions
- Access patient-shared health records during consultations
- Use AI-assisted prescription suggestions (doctor-facing AI tools)
- Manage availability and chamber schedules
- Keep consultation notes and personal clinical notes, including photographs and video of clinical findings
- Plan, run and document a surgical case: scheduling, pre-operative assessment, the safety checklist, consent forms, the operative note, specimens and implants, and post-operative follow-up
- Use Copilot, a doctor-facing assistant that can answer questions about your own notes, diary entries and surgical case files
- Give an assistant their own login to help run your practice
- Record a walk-in patient who does not have a DaktariSheba account
For ambulance service providers
- List ambulance services and manage availability
- Receive and respond to patient emergency requests, and mark a job complete or cancel it with a reason
- Share your vehicle's live position with the patient you are attending while you are on duty
Your Account
Some features require an account. Keep your login credentials private. Make sure the information you provide during registration is accurate and up to date.
Eligibility and Minimum Age
You must be at least 18 years old to create a DaktariSheba account and use the Services. By registering, you confirm that you meet this minimum age requirement.
Health records for children under 18 may only be managed by a parent or legal guardian through our Family Health Hub, using the guardian's own account. The guardian is responsible for ensuring they have the legal right to upload and manage the child's data.
If we become aware that an account has been created by a person under 18, we may suspend or terminate that account and delete associated data in accordance with applicable law.
Medical Disclaimer
DaktariSheba is a technology platform. We connect you with doctors, but we do not provide medical advice, diagnosis, or treatment ourselves. The health information on our platform is for general awareness only. Always consult your doctor before making any medical decisions.
If you believe you are having a medical emergency, call 999 or go to the nearest hospital immediately. Do not rely on the platform or AI features for emergency care.
Video Consultations (Telemedicine)
DaktariSheba offers real-time video and audio consultations that connect you with a doctor remotely. The live call is facilitated through a third-party real-time communication provider (Agora). By using video consultations you acknowledge and agree that:
- Facilitation only. DaktariSheba provides the technology that connects you with the doctor. The consulting doctor is solely responsible for the medical advice, diagnosis, and any prescription provided during the consultation.
- Limitations of remote care. A remote consultation cannot include a physical examination and may not be suitable for every condition. The doctor may advise an in-person visit, tests, or referral where a remote assessment is not sufficient.
- Not for emergencies. Video consultations are not for medical emergencies. If you are having an emergency, call 999 or go to the nearest hospital immediately.
- Technical requirements. A stable internet connection and a working camera and microphone are required. Call quality depends on your network and device, and we do not guarantee uninterrupted or error-free connections.
- No recording. DaktariSheba does not record or store video consultations. You must not record, screenshot, or otherwise capture a consultation without the prior consent of all participants.
- Your environment. Please join from a private, quiet location. You are responsible for who else can see or hear the consultation on your side.
Clinical Photographs and Video
Separately from a live consultation, a doctor can photograph or film a clinical finding and keep it in their notes or in a surgical case file. This is a deliberate act of record-keeping, and different rules apply to it.
- Patients. Your doctor must ask before photographing or filming you. You may refuse, and refusing will not affect your treatment. You can withdraw your agreement afterwards and ask for the recording to be removed. Anything recorded becomes part of your medical record and is visible to the doctor treating you and to any assistant they have authorised.
- Doctors. Record only what the clinical record needs, obtain and record the patient's consent first, and never use a clinical photograph or clip for teaching, publication, marketing or any purpose outside that patient's care without separate, specific and documented consent.
- Everyone. Do not upload a photograph or video of a person who has not agreed to it. Do not upload material that is not clinically relevant to the case it is attached to.
- Saving a copy. Saving a file to your device's gallery takes it outside DaktariSheba. From that point it is governed by your device and whatever backup you have set up, and you are responsible for it.
Surgical Case Records
DaktariSheba provides tools for planning, documenting and following up an operation. It is a record-keeping and coordination system, not a clinical system.
- Not a medical device. Nothing in the surgical module is cleared, approved or registered as a medical device under any regulatory framework, and none of it may be relied on for a clinical decision on its own.
- We do not verify anything. The surgical safety checklist, pre-operative assessment, consent forms, operative note and follow-ups record what the surgical team entered. Ticking an item in the app is evidence that somebody marked it done, and nothing more. We do not check, and cannot check, that the correct patient, correct site or correct procedure was identified.
- The surgeon is responsible. The operating surgeon and their institution remain solely responsible for the conduct of the operation, for the adequacy of consent, and for compliance with every applicable clinical standard and hospital policy.
- Use alongside your institution's records, not instead of them. Where a hospital requires its own paper or electronic record, DaktariSheba does not replace it.
- Availability. Do not depend on the platform being reachable at a critical moment. Networks and devices fail, and you must have a workable alternative in theatre.
Assistants
A doctor may create logins for assistants who help run their practice. An assistant account belongs to and acts for the doctor who created it: it is not an independent account, and it sees only that doctor's work.
- The doctor is fully responsible for everything done under an assistant login, including bookings, entries in a patient record and steps marked complete on a surgical case.
- Assistant credentials must not be shared between people. Every action is recorded against the named assistant, and that record is only meaningful if one login means one person.
- An assistant must not give clinical advice, and must not use patient information for any purpose other than running the practice.
- The doctor must deactivate an assistant who no longer works for them. Access ends immediately when they do.
Sharing Records Outside DaktariSheba
You can send your own prescription or report to someone else, as a file or as a link. A link is not tied to an account: anyone holding it can open it until it expires, and whoever receives it can forward it. Send it only to the person you intend to, exactly as you would with a photograph of a paper prescription.
Once a record has left the platform we cannot recall it, and what the recipient does with it is outside our control and outside these Terms. Do not share another person's record without their agreement.
AI-Powered Features
DaktariSheba includes AI-assisted features for both patients and doctors, powered by third-party AI services:
- AI Health Chat and symptom triage, powered by OpenAI (GPT models)
- Voice input and voice chat, powered by OpenAI Whisper
- Lab report and prescription scanning (OCR), powered by Google Gemini
- Doctor AI prescription suggestions, powered by OpenAI
- Copilot for doctors, which answers questions about the doctor's own notes, diary entries and surgical case files, powered by OpenAI
- Voice in Bangla, English or the two mixed, transcribed by OpenAI and spoken back using OpenAI text-to-speech
By using these features you agree to the following:
- Not a medical device. AI features are decision-support tools for general informational use only. They are not a substitute for professional medical advice, diagnosis, or treatment, and they are not cleared, approved, or registered as medical devices under any regulatory framework.
- AI can be wrong even when it sounds confident. AI systems are probabilistic, may be trained on historical patterns, and may produce inaccurate, incomplete, misleading, or outdated outputs — including outputs that appear authoritative. Always verify AI-generated information with a qualified healthcare professional before acting on it.
- No emergency use. Do not use AI features in a medical emergency. Call 999 or go to your nearest hospital immediately.
- Third-party AI processing. Health queries, uploaded documents, notes and voice inputs are processed by Google LLC and OpenAI, L.L.C. under our Data Processing Agreements. Where we assemble the request ourselves from stored record fields, direct identifiers (name, phone, email, address, patient ID) are left out. Free text is sent as written: if a doctor types or dictates a name into a note, that name goes to the AI provider with the rest of the text. Doctors should write notes with that in mind.
- Your responsibility. You are responsible for the information you provide to AI features and for any decisions made based on AI outputs.
- Consent required. Patients must accept the AI feature consent disclosure before using AI-powered functionality. You may withdraw consent from in-app settings (Settings → Privacy → AI) or by contacting support.
- Features may change. Certain AI features may be labelled experimental and may be modified, limited, or discontinued at any time.
What You Agree Not to Do
- Use the platform for anything illegal
- Pretend to be someone else or misrepresent your identity, qualifications, or affiliation
- Upload false, misleading, or fraudulent information, including fake medical credentials
- Try to access parts of the platform you are not authorised to use, or non-public areas of the Services
- Probe, scan, or test the vulnerability of the platform, or breach or circumvent any security or authentication measures
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except to the extent such restrictions are prohibited by mandatory law
- Use automated tools, bots, scrapers, or any non-public interface to access, collect, or harvest data from the Services
- Disrupt, tamper with, or degrade the performance of the platform, including by distributing malware or overloading our systems
- Use the Services to provide medical advice to third parties, or to misrepresent the Services as medical care
- Resell, sublicense, or commercially exploit the Services without our prior written consent
- Upload content that infringes intellectual-property rights, privacy rights, or any other rights of others
Roles and Responsibilities
Doctors
- You must hold a valid BMDC registration to register as a doctor on DaktariSheba.
- You are solely responsible for the medical advice, diagnoses, and prescriptions you provide to patients.
- AI prescription suggestions are decision-support tools only. You must review and take clinical responsibility for any prescription you issue.
- You must keep patient information confidential and use it only for the purpose of treatment.
- Photographs and video. You must obtain the patient's consent before photographing or recording them, record that consent, and capture only what the clinical record needs. Consent to be treated is not consent to be filmed. If a patient withdraws consent, you must remove the recording unless a law requires you to keep it.
- Surgical cases. The safety checklist, consent templates and operative note in DaktariSheba are documentation tools. Completing a checklist item in the app is a record that you did something, not a verification by us that it was done or done correctly. Clinical judgement, the conduct of the operation, and the adequacy of consent remain entirely yours and your institution's.
- Consent templates. The consent forms we provide are starting points, not legal advice, and are not warranted to satisfy the requirements of any particular hospital, insurer or regulator. You are responsible for checking that the form you use is adequate.
- Copilot. Copilot reads your own notes and case files to answer you. Everything it says is decision support, may be wrong, and must be checked against the underlying record before you act on it or put it in front of a patient.
- Assistants. You are responsible for everyone you give an assistant login to, and for what they do with it, exactly as if you had done it yourself. Give access only to people who need it for your practice, and deactivate them the day they stop working for you.
- Walk-in and manually entered patients. If you enter someone who has no DaktariSheba account, you confirm that you have their agreement to record their details here, that you have told them who is holding the data, and that the details are accurate. You remain responsible for that record. We will act on a request from that person to see, correct or remove it.
Ambulance service providers
- You must provide accurate vehicle and service information.
- You are responsible for the safety and welfare of patients during transport.
- Location sharing while on duty is required for dispatch and patient tracking features. Your position is shown to the patient you are attending. If the app has not seen you for about an hour you are marked offline and shown to patients as unavailable, so that a stale position is never presented as a live one.
- The number plate you register must be the real plate of the vehicle you operate, and the photograph you upload must be of that vehicle with the plate readable. A listing that does not match may be rejected or removed.
- Accepting a request is a commitment. If you cannot attend, cancel promptly and give the reason, so the patient can call someone else. An unanswered request expires rather than leaving a patient waiting.
- DaktariSheba dispatches nothing itself and is not an emergency service. In an emergency, patients should call 999.
Appointments and Payments
Appointments depend on doctor availability. Each doctor sets their own cancellation and rescheduling rules. Consultation fees are shown at the time of booking. DaktariSheba may charge a service fee for facilitating the booking.
- Refund eligibility, if any, depends on the applicable doctor, clinic, payment partner, and booking status.
- Missed appointments, late arrivals, and last-minute cancellations may be marked as completed or non-refundable based on the provider policy shown during booking.
- If a payment fails, is reversed, or is flagged as suspicious, we may pause related bookings or wallet credits until verification is complete.
Platform Availability
We aim to keep DaktariSheba available and secure, but uninterrupted access is not guaranteed. The platform may be unavailable due to maintenance, network issues, device limitations, third-party provider outages, or events beyond our reasonable control.
We may update, suspend, or discontinue specific features at any time to improve safety, legal compliance, or service quality.
Intellectual Property
All content, trademarks, and logos on DaktariSheba belong to KiyanSolutions UG or their respective owners. You may not copy, redistribute, or create derivative works from our content without written permission.
Limitation of Liability
DaktariSheba and KiyanSolutions UG are not liable for any indirect, incidental, or consequential damages from your use of the platform. Our total liability is limited to what you have paid us in the 12 months before your claim.
Nothing in these Terms limits liability that cannot be excluded under mandatory law, including liability for intent, gross negligence, fraud, or injury to life, body, or health. If you are a consumer in the European Union, your mandatory statutory consumer rights remain unaffected.
Feedback
If you choose to send us feedback, suggestions, or ideas about the Services, you grant KiyanSolutions UG a non-exclusive, royalty-free, worldwide, perpetual right to use that feedback to improve the Services, without any obligation of compensation or confidentiality, to the extent permitted by law.
Indemnification
To the extent permitted by law, you agree to indemnify and hold DaktariSheba and KiyanSolutions UG harmless from third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your unlawful use of the Services, your violation of these Terms, or your upload of content that infringes the rights of others. This obligation does not apply where prohibited by mandatory consumer law or where a claim arises from our own unlawful conduct.
Force Majeure
We are not liable for delays or failures to perform resulting from events beyond our reasonable control, including network or cloud-provider failures, telecommunications outages, power failures, third-party service disruptions, natural disasters, pandemics, or acts of government, provided we take reasonable steps to mitigate the impact.
Notices
We may provide notices to you by in-app banner or pop-up, by email to the address associated with your account, by SMS to your registered phone number, or by posting them on our website. Such notice is deemed received upon delivery or 24 hours after publication, whichever is earlier. You agree to receive policies, statements, receipts, and legal or regulatory communications from us electronically.
Account Termination
We can suspend or close your account if you violate these terms. You can delete your account at any time using in-app account deletion controls, the web Account Deletion page, or by emailing [email protected].
Changes to These Terms
We may update these terms occasionally. When we make significant changes, we will notify you by email or through the platform. If you keep using DaktariSheba after changes, you are accepting the updated terms.
Governing Law
These terms are governed by the laws of Bangladesh for the services delivered in Bangladesh. Where you are a resident of the European Union, mandatory consumer protections of your country of residence also apply. Disputes in Bangladesh fall under the jurisdiction of courts in Dhaka.
EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution platform for consumers at https://ec.europa.eu/consumers/odr. KiyanSolutions UG is not obligated and does not commit to participating in alternative dispute resolution proceedings before a consumer arbitration board unless required by law.
General Legal Terms
Entire agreement. These Terms, together with our Privacy Policy and any additional terms you accept in the Services, constitute the entire agreement between you and KiyanSolutions UG regarding the Services and supersede prior agreements on the same subject.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the original intent, to the extent permitted by law.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations as part of a merger, acquisition, restructuring, or sale of assets, subject to continued protection of your data consistent with our Privacy Policy.
Survival. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing-law provisions — will survive termination of these Terms.
Contact
Questions about these terms? Reach out to us:
Email: [email protected]
Phone: +880 1895-603456
Address: 56 Inner Circular (VIP) Road, Eastern Trade Center (3rd Floor), Room 07-10, Nayapaltan, Dhaka-1000