About This Policy
DaktariSheba is a product of KiyanSolutions UG. This policy explains what data we collect when you use our platform, why we collect it, and how we keep it safe.
What We Collect
Personal details
- Name, date of birth, gender
- Phone number and email
- Profile photo (if you upload one)
- Address
Health data
- Medical history and health records you share
- Prescriptions from your consultations
- Lab results and diagnostic reports
- Appointment history
- Vitals (blood pressure, glucose, etc.)
Technical data
- Device type, browser, and operating system
- IP address and approximate location
- How you navigate the platform (pages visited, features used)
How We Use It
- Connecting you with the right doctor and booking appointments
- Managing your prescriptions and health records
- Sending appointment reminders and health alerts
- Processing payments
- Providing customer support
- Meeting legal and regulatory requirements
- Improving the platform based on usage patterns
Who We Share It With
- Your chosen doctors and clinics — so they can treat you
- Service partners — ambulance providers, labs, and pharmacies when needed for your care
- Payment processors — to handle transactions securely
- Authorities — only when required by law
We never sell your personal or health data to advertisers or marketing companies.
How We Protect Your Data
Your data is encrypted both in transit and at rest. We use access controls, security audits, and monitoring to prevent unauthorized access. That said, no online system is perfectly secure — we do our best but can't guarantee absolute protection.
How Long We Keep It
We keep your data as long as your account is active. Health records are stored per Bangladesh healthcare regulations. If you want your account and data deleted, email us and we'll take care of it.
Your Rights
You can:
- See what personal data we have about you
- Fix incorrect information
- Ask us to delete your data
- Withdraw consent for data processing
- Download your health records
- Opt out of marketing messages
Children
Users under 18 need a parent or guardian's consent. Through our Family Health Hub, parents can manage health records for their children.
Updates to This Policy
If we make meaningful changes, we'll let you know through the platform or by email. Continued use after an update means you accept the revised policy.
Contact
For anything privacy-related:
Email: [email protected]
Phone: +880 1673-639809
Address: 56 Inner Circular (VIP) Road, Eastern Trade Center (3rd Floor), Room 07-10, Nayapaltan, Dhaka-1000